Refund policy

DANCHI — Return, Refund & Exchange Policy

Easy 3-Day Return, Refund & Replacement Policy

At Danchi, we want you to be completely satisfied with your purchase. If you receive your order and it doesn't work for you, you can request a return, refund, replacement, or size exchange within 3 days of delivery.

1. 3-Day Return Window

You can contact us within 3 days of receiving your order to request:

  • A refund
  • A replacement
  • A size exchange

After 3 days, we may not be able to accept the return or exchange.

2. If You Change Your Mind or Don't Like the Product

If you simply change your mind, don't like the product, or no longer want it, you can still return it within 3 days.

In this case:

  • The product must be unused and in its original condition.
  • The original packaging should be kept intact.
  • Return delivery charges are paid by the customer.
  • Once we receive and inspect the product, the eligible refund will be processed.

3. Wrong Size / Size Exchange

If you ordered the wrong size, you can request a size exchange within 3 days of delivery.

The product must be:

  • Unused
  • In original condition
  • Free from dirt, damage, or signs of wear
  • Returned with its original packaging

Return/exchange delivery charges are paid by the customer when the wrong size was ordered by the customer.

The replacement size is subject to availability.

4. Damaged, Defective or Wrong Product

If you receive:

  • A damaged product
  • A defective product
  • The wrong product
  • A product different from what you ordered

Please contact us within 3 days of delivery.

For confirmed mistakes or defects from our side, Danchi will cover the applicable return/replacement delivery cost.

Please send us clear photos or a short video of the issue when contacting us.

5. Refunds

After the returned product reaches us, we will inspect it.

If the return meets our policy requirements, your refund will be processed.

For change-of-mind or "I don't like the product" returns, the applicable delivery/return charges are the customer's responsibility.

Refund timing may depend on the payment method and processing channel.

6. Products That Cannot Be Returned

We cannot accept returns or exchanges if the product:

  • Has been worn or used
  • Has dirt, stains, scratches, or damage caused after delivery
  • Has been intentionally damaged
  • Is missing its original packaging or important accessories
  • Is returned after the 3-day return period

7. How to Request a Return or Exchange

To request a return, refund, replacement, or size exchange:

WhatsApp: +92 32 06 44 77 98
Email: danishakram79@gmail.com

Please provide:

  1. Your name
  2. Order number
  3. Reason for return/exchange
  4. Photos or video if the product is damaged, defective, or incorrect

Our team will guide you through the next steps.

8. Important

Please do not send a product back without contacting us first and receiving return instructions.

All returns and exchanges are subject to inspection and approval according to this policy.