Shipping policy

DANCHI — Shipping & Delivery Policy

Last updated: August 1, 2026

At Danchi, we aim to deliver your footwear safely and conveniently across Pakistan.

1. Delivery Areas

We currently offer delivery within Pakistan.

Delivery availability may vary depending on the customer's location and courier service coverage.

2. Delivery Time

Our standard delivery time is:

2–3 business days

Delivery times may vary depending on:

Customer's location
Courier service availability
Weather conditions
Public holidays
Unexpected delays
Incomplete or incorrect delivery information

Remote areas may require additional delivery time.

3. Delivery Charges

Our standard delivery charge is:

Rs. 250 per order

Any applicable delivery charges will be shown or communicated to the customer before the order is confirmed.

4. Cash on Delivery

Danchi offers Cash on Delivery (COD) for eligible orders.

For COD orders, the customer is required to pay the complete order amount, including applicable delivery charges, when the order is delivered.

5. Open Parcel Before Payment

Where available through our delivery service, customers may open and check the parcel before making payment.

Customers can check the delivered product for obvious issues such as:

Wrong product
Visible damage
Incorrect size/product received

The availability of open-parcel inspection may depend on the courier service and delivery location.

6. Order Confirmation

We may contact customers through phone or WhatsApp to confirm order details before dispatch.

Please make sure that your:

Full name
Phone number
Delivery address
City
Selected product and size

are accurate when placing an order.

Orders with incomplete or incorrect information may be delayed or cancelled.

7. Delivery Attempts

The courier may make delivery attempts using the contact information provided with the order.

If the customer is unavailable or cannot be reached, delivery may be delayed or the order may be returned to Danchi.

Additional delivery charges may apply if an order needs to be re-shipped due to incorrect information, customer unavailability, or refusal to accept the parcel.

8. Delayed Deliveries

Although we aim to deliver within 2–3 business days, delays can sometimes occur due to circumstances outside Danchi's control, including:

Weather
Public holidays
Courier delays
Operational disruptions
Incorrect customer information
Unexpected circumstances

If your order is significantly delayed, please contact us so we can check its status.

9. Returns, Refunds & Exchanges

Danchi offers an Easy 3-Day Return, Refund & Replacement Policy.

If you need to return, replace, refund, or exchange your order, please review our Refund & Return Policy for eligibility and delivery-charge details.

For change-of-mind or "I don't like the product" returns, applicable return/delivery charges are the customer's responsibility.

For defective, damaged, or incorrect products caused by Danchi, Danchi will cover the applicable return/replacement delivery cost according to our Refund & Return Policy.